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Privacy Policy

At AAA Garden Services, we prioritise the privacy of all individuals we engage with, whether they are our partners, suppliers, website visitors, or anyone who interacts with us online.

AAA Garden Services is committed to upholding your privacy and adhering to all relevant laws and regulations governing the collection and storage of personal information. This Privacy Policy is designed to elucidate our approach by providing insights into:

The types of personal information we gather:

  1. The purposes for which we utilise this personal information.
  2. Entities with whom we may share your personal information.
  3. Your rights concerning the personal information we maintain about you.

Who We Are?

At AAA Garden Services Pty Ltd ( ABN 54 781 995 899), we are passionate about creating and nurturing beautiful outdoor spaces that bring joy and tranquillity to our clients’ lives. As a leading provider of professional gardening services, we take pride in our commitment to excellence, sustainability, and the art of garden design. 

Information Collection

We gather and utilise personal information that is reasonably necessary for providing our services, which encompass delivering updates about our services, valuable tools, and distributor details. This personal information falls into three categories:

Information you provide to us when you book our services, subscribe to our newsletter, or contact us. This may include:

Name

Email

Phone/mobile number

Company

State

Country

Information we automatically collect when you visit our website or use our services, This includes data such as your device’s IP address, browser type and version, visited pages, visit time and date, and details about your interaction. Additionally, we may collect data about errors occurring during your use of our site, including technical device information and the nature of the error.

Information from third parties

Information received from third parties, like distributors, partners, or suppliers, but only with your authorisation or consent.

You are not obligated to provide personal information, but not doing so may impact your use of our website or the services offered through it. While some of the collected data may not identify you individually, it could be combined with other data to become personal information.

Use Of Cookies

We also utilise cookies to gain insights into your preferences and activities on our site. Cookies are small data pieces stored on your computer and accessed when you visit our site. 

How We Use Your Personal Information

We engage in the collection, retention, utilisation, and disclosure of information for the following purposes:

  1. Furnishing you with information and updates regarding our services.
  2. Aiding you in the formulation of solutions, service selection, which may include the use of our online tools and other forms of support.
  3. Establishing contact and communication with you, including addressing your inquiries and questions.
  4. Guiding you towards distributors or partners who could potentially offer assistance.
  5. Facilitating the customisation and personalisation of your website experience.
  6. Conducting advertising and marketing activities, including the transmission of promotional material about our services, along with information about third parties that we believe may pique your interest (subject to your consent when necessary).
  7. Engaging in analytics, market research, and business development endeavours, with the goal of enhancing our services, optimising your user experience, and improving our website, associated applications, and social media platforms.
  8. Ensuring compliance with legal obligations and the resolution of any disputes that may arise.
  9. Performing technical assessments to operate and enhance our website, associated applications, tools, and related social media platforms.

Furthermore, we may combine voluntarily provided and automatically collected personal information with general information or research data obtained from other trusted sources. For instance, our marketing and market research activities may uncover data and insights that we can merge with information regarding how visitors interact with our site, ultimately enhancing both our website and your overall user experience.

Sharing Your Personal Information

We may disclose your personal information to suppliers and third-party entities tasked with performing specific functions on our behalf. This is done to facilitate the delivery and enhancement of our services, and solutions, as well as to offer support and ensure you enjoy the best possible customer experience. These third parties may encompass:

  1. Distributors of our services and other partnering organisations.
  2. Technology service providers.
  3. Marketing and data analytics service providers.
  4. Business advisory services, such as legal, accounting, and other professional service providers.
  5. Administrative services, including mailing and printing services.

When we share your information with third parties, we take precautionary measures to safeguard your data, including the implementation of contracts to ensure the appropriate handling of information.

Protecting Your Personal Information

In our process of gathering and overseeing personal information, and during its storage period, we are fully committed to incorporating industry-standard practices to reduce the potential risks related to loss.

While we make every effort to provide the highest level of protection for the personal information you entrust to us, it’s crucial to acknowledge that no electronic transmission or storage method can guarantee absolute security, and achieving 100% security is unattainable.

It is your responsibility to choose strong passwords and uphold the overall security of your personal data when using our services. This encompasses the safeguarding of passwords used to access your personal information and accounts, ensuring their continued security and confidentiality.

How Long We Maintain Your Personal Information

We retain your personal information solely for the duration necessary to fulfil the purposes outlined earlier. The specific timeframe may vary depending on the nature of the information’s usage. Should your personal data no longer serve any of these specified objectives, we will either erase it or render it anonymous by eliminating any identifiable details.

Nonetheless, there may be instances where we must retain your personal information to comply with legal, accounting, or reporting requirements, or for archival purposes in the public interest, scientific or historical research, or statistical analysis.

Children’s Privacy

Our services are not designed for individuals under the age of 13, and we do not intentionally gather personal information from children under the age of 13.

Contact Us

If you have any inquiries about your privacy, please feel free to reach out to us using the provided contact information: info@aaagardens.com.au